Refund policy
RETURN AND REFUND
Returns for refund will only be accepted within 14 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Any incorrect, missing or damaged items received must be reported to Melbourne Surf Board Shop within 24 hours of you receiving the delivery.
If item(s) received is (are) not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Melbourne Surf Board Shop owns the title of any extra goods shipped with your order that have been dispatched in error.
RETURNS POLICY
You have 14 days to return unopened items for a full refund.
Postage on non-defective items is the responsibility of the customer (wrong size or colour picked). Customers may return or change original purchase at Melbourne Surf Board Shop in Thornbury in person (proof of purchase required).
It may take up to 14 days for refunds on returns from the date of receiving the customers return parcel.
You can contact Melbourne Surf Board Shop staff on 1300 WE SURF during business hours or contact via email at info@melbournesurfboardshop.com.au on any issues you may have regarding out policies, All customers will be notified via email when returns take place.
WARRANTY CLAIM
All goods sold by Melbourne Surf Board Shop comes with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Melbourne Surf Board Shop.
If the returned goods are determined by Melbourne Surf Board Shop to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Melbourne Surf Board Shop also reserves the right to charge the labor cost for examining these goods where no fault was found.
All warranties are voided if returned product is found in any way to be mishandled, uninstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Melbourne Surf Board Shop.
Melbourne Surf Board Shop is not responsible for any parcel missing in transit, on its return back to Melbourne Surf Board Shop.
DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
1300 WE SURF