Sign up
Start With 500 Points
Create a customer account to join Wave Count and receive 500 reward points.
Melbourne Surfboard Shop
Wave Count Reward Points
Shop
Earn 1-5 Points Per Dollar
Earn points on eligible purchases while logged in. Higher tiers earn more points per dollar.
Redeem
100 Points = $1
Redeem points for discount codes. Gold and Platinum members also unlock selected hire perks.
Wave Count is Melbourne Surfboard Shop's customer rewards program. Logged-in customers can earn points online and in-store, then redeem those points for discounts on eligible purchases.
The structure and perks of the rewards program are subject to occasional change.
Tiers
Rewards
| Reward | Bronze1-2499 points | Silver2500-4999 points | Gold5000-9999 points | Platinum10000+ |
|---|---|---|---|---|
| Points / dollar spend | 1 | 2 | 3 | 5 |
| Sign up points | 500 | - | - | - |
| Birthday points | 500 points | 500 points | 500 points | 500 points |
| Instagram follow | 500 points | 500 points | 500 points | 500 points |
| Redeem for discount coupons | Yes | Yes | Yes | Yes |
| Referral rewards | $15 discount coupon | $15 discount coupon | $15 discount coupon | $15 discount coupon |
| Hire discount | No | No | 1 x daily hire | 1 x weekly hire incl. fins |
| Promo early access | Yes | Yes | Yes | Yes |
| Special event access | No | No | Yes | Yes |
Earn
Ways To Earn
Account
Create an account
New customers receive 500 Wave Count Reward Points after signing up.
Purchases
Shop while logged in
Earn points on eligible online and in-store purchases. Guest checkouts do not earn points.
Social
Follow Melbourne Surf
Earn 500 Wave Count Reward Points for following Melbourne Surfboard Shop on Instagram.
Redeem
Ways To Redeem
Order Discount
100 Wave Count Reward Points = $1.
Referral Coupon
Referring customers must spend over $50 to redeem a $15 discount coupon. Referred customers must spend over $100 to redeem a $15 discount coupon.
Points cannot be earned or redeemed on gift cards.
Apply
How To Apply
Customers can automatically apply for the program by creating an account with Melbourne Surfboard Shop.
Online
Create an account and follow the prompts to register as a new customer.
In-store
Our staff can sign you up with your initial purchase. They will assign your contact details and purchase details to your email address. Once sent, use your email address to complete account setup through the Forgot Password flow.
Questions
FAQs
How do I earn Wave Points?
To earn points on purchases, you need to be logged in to your account. Points are not applied to guest checkouts.
Wave Points can be earned with each online or in-store spend. Each time you spend, you will receive an email with your updated Wave Points balance. 500 Wave Count Reward Points are also applied when you sign up or follow the @melbournesurfboardshop Instagram account.
How do I check my points balance and redeem rewards?
Log in to your account, then open the Rewards tab or crown icon. You can check your balance, redeem rewards, and access your loyalty profile from there.
Account LoginWhy has my emailed discount code not arrived?
There can be a 30-60 minute delay on reward code emails. Check your spam inbox and make sure you are using the same email address as your loyalty account. If it has been more than 60 minutes, email info@melbournesurfboardshop.com.au.
How do I use my rewards?
When you have enough points to unlock a reward, you can redeem it for a unique reward code. Use the code during checkout by pasting it into the discount field and applying it. Only one coupon code can be used per order. In-store, ask staff to apply your reward at the counter.
Terms and conditions
Melbourne Surfboard Shop reserves the right to modify or cancel coupons or codes at any time. Coupons can only be redeemed once and cannot be used on sale or discounted items. If you redeem a coupon online for a purchase below the coupon value, the remaining balance cannot be redeemed on another purchase.
If you return items purchased with a coupon, the coupon discount or value may be subtracted from the return credit. If you return an item and are refunded or partially refunded, points earned from that purchase will be removed.