Shipping and Returns
Melbourne Surf Board Shop delivers product Australia wide.
Please allow for 2 - 5 business days for all deliveries to major cities.
Deliveries to remote areas will take a few additional days depending on location.
Shipping on all products is FREE for purchases over $99.99, except for surfboards (see below for more information) and some larger items. A flat fee of $9.95 will be charged for any purchases under $99.99. Items will be posted through Australian Post Parcel Post or by Courier.
SHIPPING ON SURFCRAFT AND BULKY ITEMS - TERMS AND CONDITIONS
All surf craft items are shipped appropriately wrapped & boxed up for protection. Most surf boards are wrapped in 2 x layers of high quality bubble wrap with padding on nose and tail then placed in a appropriate sized cardboard box for freight.
SURFBOARD SHIPPING CHARGES
These are calculated on check out via our freight calculator.
Shipping for standard sized shortboard shapes is generally cheaper to most major regions (Capital Cities & nearby surrounds). Zones that usually incur higher charges include Western Australia outside Perth & Freemantle, Tasmania outside Hobart , Kangaroo/Fraser/Lord Howe/Flinders & King Island. Larger items that are above 7ft/214cm in length like longboards will also be more expensive to ship.
At this point the customer can either use one of our regular couriers or organize their own courier (at risk to the customer) If you wish to organize your own shipping simply select the "pick up in store" option and call the shop on 1300 WE SURF once you have completed the purchase to organize it with our staff.
Charges are calculated on check out via our freight calculator.
Shipping will be cheaper to most major regions (Capital Cities & nearby surrounds). Zones that usually incur higher charges include Western Australia outside Perth & Freemantle, Tasmania outside Hobart , Kangaroo/Fraser/Lord Howe/Flinders & King Island. Shipping charges are automatically calculated in cart. At this point the customer can either use one of our regular couriers or organize their own courier (at risk to the customer) If you wish to organize your own shipping simply select the "pick up in store" option and call the shop on 03 9416 7384 once you have completed the purchase to organize it with our staff.
Deliveries are normally made between 9am and 5pm (Monday to Friday). If a home address will be un-attended please offer a work address for delivery.
A contact phone number is also required. Goods must be signed for or a re-delivery fee may be charged to the purchaser.
We do not ship to third party addresses unless that address is known and can be verified by Melbourne Surf Board Shop.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Melbourne Surf Board Shop will make every effort to deliver on time.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.
RETURN AND REFUND
Returns for refund will only be accepted within 14 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
Any incorrect, missing or damaged items received must be reported to Melbourne Surf Board Shop within 24 hours of you receiving the delivery.
If item(s) received is (are) not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Melbourne Surf Board Shop owns the title of any extra goods shipped with your order that have been dispatched in error.
You have 14 days to return unopened items for a full refund.
Postage on non-defective items is the responsibility of the customer (wrong size or colour picked). Customers may return or change original purchase at Melbourne Surf Board Shop in Thornbury (proof of purchase required). Please be aware that we do not accept returns on sale items. Change of mind on purchases will receive store credit only.
It may take up to 14 days for refunds on returns from the date of receiving the customers return parcel.
You can contact Melbourne Surf Board Shop staff on 1300 WE SURF during business hours or contact via email at firstname.lastname@example.org on any issues you may have regarding out policies. All customers will be notified via email when returns take place.
All goods sold by Melbourne Surf Board Shop comes with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty only covers the item(s) sold by Melbourne Surf Board Shop.
If the returned goods are determined by Melbourne Surf Board Shop to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Melbourne Surf Board Shop also reserves the right to charge the labor cost for examining these goods where no fault was found.
All warranties are voided if returned product is found in any way to be mishandled, uninstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
The customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Melbourne Surf Board Shop.
Melbourne Surf Board Shop is not responsible for any parcel missing in transit, on its return back to Melbourne Surf Board Shop.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
1300 WE SURF